The task at hand: Designing the university certificates.
The design tools: A projector, and a university employee with a laptop.
The design solution (as desired by them): Anything that looks 'good'.
Definition of good: Widely debatable.
As we sat at that table (yes it was two friends/colleagues and me at that table), we very rapidly realized the blokes in front of us don't really know or understand what design is. We can't blame them for that. After all, design is still shrouded in mystery for most folks. Putting it mildly, they did't really have a clue, and they haven't the foggiest idea of what we can do for them. We were regarded by some with suspicion, and by some with relief.
Initially, it seemed as if they wanted us to guide the man working on the laptop, as he typed in the various nuggets of information that would appear on the certificate. We could all see what he did on the projection screen. The gentlemen were constantly giving him advice, designerly and otherwise, but mostly designerly.
"Use Algerian font, it's the best.", "Should the logo come on top, or should the university name come first?", "Should we have English or Hindi first?", "University naam curve pe dal (place the university name in a curve)", and many, many more such golden words of wisdom was freely shared. It was both hilarious and tragic at the same time, besides being mildly bizarre. Why were we designers called? To be witness to the 'design by committee' process perhaps, and give it our stamp of approval. At any rate, it proved very hard to explain to some of the gentlemen there what design was, and how it happened. It ideally did not happen in an hour, on a projection screen, with everyone giving their opinion on it. Most of the time we just sat quiet. This caused one of them to laughingly say,"They are not revealing their trade secrets." Yes, if by trade secrets he meant we don't design by popular vote, he was right. Another gentleman, who was more understanding conceded, "No they will do it on their own, when we give them the content."
This university logo was a strange, convoluted being. It was a product of some quick Google searches, Illustrator live-trace option, and ad-hoc colour selection. When we asked who the designer was, there was no clear answer besides, "Ermmm..". There was no question of re-designing this poor logo, yet, "Do something so that it looks nice." Basically, apply a Band-Aid on it when it actually needs major surgery, or complete reconstruction.
There are numerous people, organizations, institutes, and bodies like this, where design is a mysterious word. Or design is simply beautification. How does one explain design to someone, who doesn't have a clue as to what design is? How does one explain its value, its process, its role and importance? How can you tell someone that design is more that just its tools? Needless to say, we didn't get into it then and there.